Ordering

To place an order, simply add all desired items to your shopping bag by clicking on the shopping bag icon in the product listing. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order.

Our 'Quick Shop' makes this process even simpler. Hovering over an item's index page image will bring up the Quick Shop button. Clicking it shows you the quantity menu, and you can add the items directly to your cart without visiting the individual page.

It's very easy to change the items or their quantity in your bag. Click the bag icon on the upper right, and select Edit Bag.

Change Quantity
You can edit and item's quantity by changing the number in the quantity box and pressing 'Update Cart'.

Save an Item for Later
If you've added an item to your cart, but don't wish to purchase it yet, simply click on the box to the left of the item to deselect it from your cart. It will not be visible in checkout, but remain in your cart for next time.

To remove an item
Simply click the 'delete' button to the right of the item.

If you place and order and realize you forgot to add an item, while it remains unprocessed, you may still add items. Add the new items to your cart, and then look for the 'Add to Last Order' button below the Checkout link.

Please note that orders with larger quantities of additional items added are subject to adjusted shipping fees.

However, once the order begins processing, unfortunately, we can no longer add new items to the same order. In this case, please consider placing a second order for the missing items.

Thanks again for your recent order. While it remains unprocessed, you may easily update the address where the items you selected will arrive.

To do so, please log into My Account, and go to My Orders. Here you'll find a listing of your orders. Click the order number to update the shipping address of any order that we've yet to process.

When updating the address of a placed order, you may only ship within the original state selected. If updating the state is required, please cancel the original order and place a new one to the correct address. Use the "reorder" button on the canceled order to assemble the cart quickly. More details below in "Re-Order | Duplicate Past Order".

Order has Already Processed
If your order has already started processing, we apologize but we can no longer make any changes to your order before the carrier receives it.

Its delivery address may still be updated using UPS My Choice or FedEx Delivery Manager.

Change your mind? Cancelling your order is a piece of cake. Visit the order history page in your account. You will see a listing of recent orders with the 'click to cancel' option next to each that has yet to be processed.

If the status of your order says 'processing,' then unfortunately the order is beyond cancellation. It had already been boxed up and moved to our shipping dock.

Re-order Individual Items Quickly
We make re-ordering the items you’ve enjoyed in the past easy. Most past selections are neatly summarized on your Favorites page. Please hover over the item's photo and use the Quick Shop feature to easily add them to your cart.

Duplicate Past Order
To duplicate an entire order, please visit your order history page, and look for the “reorder” option in the details of the order that you’re looking to repeat. Clicking this will add the entirety of the order to your cart. Then proceed through Checkout.

Teaware items are subject to sales tax for businesses located in California, Illinois, and New Jersey.

Tea is subject to a 1% tax in the state of Illinois.

Orders can only be placed online at the Adagio XL website or AdagioXL App.

Wholesale ordering cannot be done at our retail stores.

If you wish to make an addition to an order that has been processed, we are sorry, but we're unable to add to an order once it has been prepared for shipping. If your order has not yet been processed, you may add to it directly through the website! To accomplish this, use the instructions in the "Add to Existing Order" section.

We DO NOT allow reselling of our branded products on any third-party platforms including but not limited to Amazon, Google, Walmart, or Ebay.